Refund policy
REFUND POLICY
At Vijila Organic Herbal Products, we are committed to your satisfaction. Please read our refund policy carefully before making a purchase.
Returns & Refunds We accept return requests within 7 days of delivery if the product is unused, unopened, and in its original packaging. Due to the nature of skincare and personal care products, we are unable to accept returns on opened or used items for hygiene and safety reasons.
Damaged or Defective Products If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at organicsvijila@gmail.com with your order number and photographs of the issue. We will arrange a replacement or full refund at no additional cost to you.
How to Initiate a Return To initiate a return, email us at organicsvijila@gmail.com with your order number and reason for return. Our team will respond within 2 business days with return instructions.
Refund Processing Once we receive and inspect the returned item, refunds will be processed within 5–7 business days to your original payment method.
Non-Returnable Items
- Opened or used products
- Products purchased during sale or promotional offers (unless defective)
- Gift cards
Contact Us Email: organicsvijila@gmail.com