Refund policy

Return & Refund Policy

At Vijila Organics, we are committed to providing high quality organic skincare and personal care products. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Returns

Due to the nature of our skincare and personal care products, we do not accept returns of opened or used products for hygiene and safety reasons.

You may request a return only if:

  • You received a damaged product.
  • You received the wrong product.
  • The product is defective upon delivery.

2. Return Request Timeline

Please notify us within 48 hours of receiving your order.

To initiate a return, email us with:

  • Your Order Number
  • Clear photos of the product
  • Photos of the outer packaging
  • A brief description of the issue

3. Refund Eligibility

Once we verify your request, we may offer one of the following:

  • Full Refund
  • Replacement Product
  • Store Credit

The resolution will depend on the nature of the issue.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products damaged due to misuse or improper storage
  • Products purchased during clearance or special promotional sales (unless damaged or incorrect)
  • Orders where the delivery address was incorrect or incomplete
  • Orders refused by the customer at the time of delivery

5. Refund Process

If your refund is approved:

  • Refunds will be processed within 5 to 7 business days after approval.
  • The amount will be credited to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear.

6. Replacement Policy

If a replacement is approved:

  • We will dispatch the replacement product at no additional cost.
  • Replacement requests are subject to product availability.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

8. Shipping Charges

Shipping charges are non-refundable unless:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product was defective upon delivery.

9. Contact Us

For any questions regarding returns or refunds, please contact our customer support.

WhatsApp / Phone: +91 7795909057

Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)

Thank you for choosing Vijila Organics. We appreciate your trust and look forward to serving you with safe, natural, and effective skincare products.